Terms & conditions

Shop owner: please review these terms (especially returns and delivery) and adjust them to match how you work.

1. Placing an order

When you send an order on WhatsApp, you are making an offer to buy. A contract is formed when we confirm your order on WhatsApp. We may decline an order — for example, if a piece has sold out — in which case you won’t be charged.

2. Prices and payment

Prices are shown in pounds sterling (GBP). Payment is by UK bank transfer to the account shown on our website or sent from our WhatsApp number, using your order reference. Please wait for our confirmation before paying. We will never ask for card details.

3. Delivery

Orders are carefully packed and posted within 1–2 working days of payment. Delivery times are estimates from the carrier. Risk in the goods passes to you on delivery.

4. Returns and cancellations

If something isn’t right, message us on WhatsApp within 14 days of receiving your order and we’ll arrange an exchange or refund. Pieces must be unworn and returned in their original packaging. For hygiene reasons, earrings can only be returned if they haven’t been worn.

This does not affect your statutory rights. Under the Consumer Contracts Regulations 2013 you can normally cancel an online or distance order within 14 days of receiving it. Some items, such as pierced earrings once unsealed or worn, may be excluded for hygiene reasons.

5. Product descriptions

We describe and photograph each piece as accurately as we can, but colours can look slightly different on different screens. Handmade pieces may vary a little from the photos.

6. Contact

Questions about these terms? Message Ruhe on WhatsApp on 07467 282537.